A New form of Competition is Emerging

• Perspectives on 21st Century Competition
• The changing global marketplace
• The power of a vision and action plan
• New Competitive Realities
• Winning in the 21st century
• Product versus solution strategies
• Reducing the concept to cash cycle time

What will Happen After Mass Production

• Why mass production won't be competitive for long
• Breaking out of the mass production paradigm
• Perspectives on mass customization
• Competing with out mass production
• After mass production

The Virtual Corporation

• Virtual corporations a new competitive option
• How virtual companies work
• Five strategic reasons to use a virtual corporation
• Sharing risk, R&D, and infrastructure
• Sharing skills and operating concurrently
• Sharing facilities and apparent size
• Sharing market access and market loyalty
• Switching from skill based products to value based solutions

Understanding Agile Competition

• Using agility for strategic advantage
• The Four Principles of agility
• Thriving on change and uncertainty
• Competing on skills, knowledge and information
• Cooperation enhances competitive capability
• Value based product strategies
• Forming an agile vision for your company
• Information as a competitive weapon
• Choosing agile partners
• Measuring agility

The changing role of people in competition

• Competing on skills, knowledge and expertise
• A new role for people: Leadership, Learning and Thinking
• Investing in people for profit
• Preparing people to succeed in agile environments
• The 21st century employee
• 21st century people skills

Customer satisfaction the key to success

• Mastering the new customer satisfaction era
• Integrating and extending quality, and customer satisfaction
• Delighting the customer
• Reconfigurable products and services
• Products that evolve to meet changing needs

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